What To Do About ‘Identity Verification Failed’ SRD Status

What To Do About ‘Identity Verification Failed’ SRD Status

Do you know if Sassa offers SRD grants? The following are some examples of SRD grant applications that received an ‘Identity Verification Failed’ status.

SRD grant applications are verified with the Department of Home Affairs before the South African Social Security Agency (Sassa) approves them.

An ‘Identity Verification Failed’ result means that Sassa found that the information provided by the applicant did not match that of the Department of Home Affairs.

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A number of databases are used by the agency to process applicants’ information when considering their applications. Applicants have their names, surnames, and ID numbers checked with the Department of Home Affairs first.

Applicants who feel their application was unfairly declined may appeal the decision if they believe the decision was unfair. The application for the SRD grant will then need to be reconsidered by Sassa.

Within 30 days of receiving a rejection status, they need to appeal on Sassa’s website.

How To Appeal For An SRD Grant

  1. Go to srd.dsd.gov.za
  2. Enter ID number
  3. Enter phone number
  4. Lodge appeal

In the event that the grant is declined every month, an appeal should be filed. SRD appeals can be tracked via the website by applicants.

In a period of 60 – 90 days from the date the appeal was filed, Sassa’s Independent Tribunal will inform the applicant electronically of the outcome of the appeal.

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